Questions About Transportation

Is there a shuttle bus between Matsumoto Station and the hotel?

We are sorry, but we do not operate a shuttle bus.
Please use a local bus or taxi.

How long does it take by taxi from Matsumoto Station to the inn?

By taxi, it takes about 15 minutes from Matsumoto Station.

How do I get to the inn by bus?

When using the local bus, board the “Asama Onsen Line” from Platform 23 at Matsumoto Station and get off at the “Shimoasama Hiroba” bus stop.

Questions About Parking

Is parking available?

Yes, free parking for approximately 30 vehicles is available.
3 spaces are located next to the hotel entrance.
A larger parking lot for 25 vehicles is about a 30-second walk away.
No reservation is required.

If you are unsure of the location, please come to the hotel entrance and our staff will park your car for you.
If you prefer to park by yourself, please inform our staff and we will guide you.

Questions About Reservations

I need to cancel my reservation because my plans have changed. What should I do?

You can cancel your reservation online.
Please click “View or Cancel Reservation” and follow the instructions.
If you wish to change your stay dates or other details, please cancel your existing reservation first and then make a new reservation online.
Please note that we do not accept reservation changes by phone.

Is it possible to waive the cancellation fee depending on the circumstances?

Unfortunately, cancellation fees cannot be waived for any reason.

Questions About Payment Information

Do you accept credit cards?

Yes, we accept the following credit cards:
JCB, VISA, UC, MasterCard, American Express (AMEX), MUFG, DC, UFJ, and NICOS

Questions About Hot Spring & Bath Information

Are the large public baths available at all times?

The large public baths are not available from 10:00 to 11:00 AM due to cleaning.
Outside of this time, including late night hours, the baths are available.

Do you have private baths?

Yes. Private baths are located on the 5th floor.
We have three open-air baths and one indoor bath.
For staying guests, private baths are free of charge for 40 minutes (Haruno-yu is excluded).
Reservations are accepted at the front desk after check-in on a first-come, first-served basis.
Please note that during winter, showers and taps may be removed to prevent freezing.
A private key and bath towels will be provided at the front desk.

Do you offer day-use bathing?

Yes, day-use bathing is available from 11:00 AM to 3:00 PM.
Large public bath: JPY 900 per person
Private open-air bath: JPY 900 per person + JPY 1,200 private-use fee
Private indoor bath: JPY 900 per person + JPY 2,000 private-use fee

Questions About Tattoo Policy

I have tattoos. Can I use the large public baths?

Guests with tattoos are kindly requested to use the private baths.

Questions About Dining Information

What are the dining hours?

Dinner: Starts at either 6:00 PM or 7:00 PM
Dining area closes at 9:00 PM
Breakfast: Starts between 7:30 AM and 8:30 AM

Can you accommodate food allergies?

Please inform us at the time of reservation or at least 7 days before your stay.
We will do our best to accommodate your request; however, depending on the allergy, we may not be able to meet all requirements.

Can I order food after checking in?

If you make a reservation without a meal, we are unable to provide a kaiseki course if you order on the day.
However, we do offer an à la carte menu. Please note that this may not be available if the restaurant is fully booked.

May I bring food or drinks into the hotel?

You may bring food and drinks into your guest room.
However, please refrain from bringing outside food or drinks into the dining area.

Questions About Facilities Information

What time are check-in and check-out?

Check-in: 3:00 PM
Check-out: 10:00 AM
Times may vary depending on your reservation plan, so please check your booking details.

Guest Room Amenities & Facilities

What amenities and facilities are provided in the guest rooms?

Each room is equipped with:
TV, telephone, electric kettle, tea set, refrigerator, hair dryer, liquid soap, toothbrush set, razor, shower cap, comb, towels, bath towels, body soap, shampoo, conditioner, slippers, washlet (bidet) toilet, and Samue (Japanese-style loungewear).

Do you offer Samue in different sizes?

Yes. We provide unisex Samue in a wide range of sizes, from toddlers (1 year old) to adults.

What should I wear inside the hotel?

You may wear your own clothes or the provided Samue—both are acceptable.

Are the toilets equipped with bidet functions?

Yes. All guest rooms have washlet (bidet) toilets.

Questions About Other Services

Can you ship my luggage from the hotel?

Yes. Luggage shipping services are available at the front desk.

Can I purchase souvenirs at the hotel?

Yes. A souvenir shop is located on the 1st floor.

Is internet access available?

Yes. Free Wi-Fi is available throughout the entire hotel.

Do you provide chargers for mobile phones or cameras?

Yes. Chargers are available for loan at the front desk.

Is there a coin-operated laundry in the hotel?

No, there is no coin laundry on the property.
A laundromat is located about 5 minutes on foot. Please ask the front desk for directions.

Can I request a massage service?

Yes, massage services are available.
Please let us know your preferred time.
Fee: From JPY 4,500 for 40 minutes.
Details are available in the hotel information.

Questions About Accessibility

Do you have wheelchairs available for loan?

Yes, wheelchairs are available in limited numbers.
Please ask at the front desk.

Is there a wheelchair-accessible restroom?

Yes. Wheelchair-accessible restrooms are located on the 1st floor and 5th floor.

Questions About Nearby Sightseeing

Could you recommend some nearby sightseeing spots?

There are many tourist attractions within a 15-minute drive.
Matsumoto Castle (National Treasure)
Nakamachi Street
Matsumoto City Museum of Art (Yayoi Kusama)
Nawate Street

Additionally, Matsumoto City is home to Kamikochi, one of Nagano Prefecture's most iconic destinations.